Refund policy

Salt Medical Apparel — Return & Exchange Policy

Effective Date: January 1, 2026

At Salt Medical Apparel, your satisfaction matters. If your purchase isn’t quite right, we offer returns and exchanges in accordance with the policy below.

1. Return & Exchange Window

• Returns & Exchanges: Accepted within 30 days of delivery

• Items must be returned unworn, unwashed, unused, and in original condition

• Original tags must be attached

2. Eligible Items

To qualify for a return or exchange:

• Apparel must be in original, resalable condition

• No signs of wear, washing, odors, stains, or alterations

• Returned items must include original packaging when possible

3. Non-Returnable Items

The following items are final sale and not eligible for return or exchange unless defective:

• Custom or embroidered items

• Clearance or promotional sale items

• Bulk or wholesale orders made to specification

4. How to Start a Return or Exchange

All returns and exchanges are initiated through Returns.Saltmedapparel.com

Steps:

1. Visit Returns.Saltmedapparel.com

2. Enter your order number and email address

3. Select the item(s) you wish to return or exchange

4. Choose your reason and submit your request

5. Once approved, you’ll receive instructions and a return shipping label (if applicable)

If you need assistance, contact us at:
📧 Returns@saltmedapparel.com

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless:

◦ The item is defective

◦ The wrong item was shipped

• Shipping fees are non-refundable unless the return is due to our error

• We recommend using a trackable shipping method

6. Exchanges

• Exchanges are processed based on item availability

• If exchanging for a higher-priced item, the price difference must be paid

• If exchanging for a lower-priced item, the difference will be refunded

• Exchanges are only available for eligible items within the return window

7. Refunds

• Returns are inspected once received

• Approved refunds are issued to the original payment method

• Refunds are processed within 7 business days after inspection

• Shipping charges are not refunded unless the return is due to our error

8. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery

• Email Returns@saltmedapparel.com with:

◦ Your order number

◦ Photos of the issue

• We will replace the item or issue a full refund, including shipping

9. Incorrect Orders

If you received the wrong item:

• Notify us within 7 days

• We’ll provide a prepaid return label and ship the correct item at no cost

10. Contact Information

Salt Medical Apparel
📧 Returns@saltmedapparel.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)